Create a Support Ticket
Creating a support ticket allows you to submit a project request or an issue pertaining to your website. Upon submitting a support ticket, you can view and respond as updates are made.
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Important Notes
Selecting Priority Status
- High Priority:
You should only select this status if the issue seriously effects your business or causes a disruption in business.
- Urgent Priority:
You should only select this status if the issue is an emergency (i.e. your website is down).
Website Projects
If your project includes a task or tasks that could potentially take a few hours to complete, please contact your service representative or project manager for scheduling.
If you project includes a small task such as updating text, images or making modifications to a web page then complete the form to the left.
Include Details in the Description
Please include specific details when describing your project or the issue you are experiencing.
Example:
– Briefly describe the issue
– Provide a link to the page
– Explain what is happening
– Explain what should happen
– Provide screenshots, if possible
